For patients
Quick answers about Boomerang
Hi! Your dental office sent you a link that opened (or tried to open) a voice conversation with an AI assistant. Here's what's going on.
What is this?
Your dental office uses Boomerang to help reschedule patients who haven't been in for a while. Instead of leaving voicemails or playing phone tag, they sent you a text with a link. When you tap it, you talk with an AI assistant for about 60–90 seconds about your appointment. The AI:
- Knows your practice (your dentist, hours, services)
- Can answer basic questions about your treatment
- Sends your appointment request to the office
- Can email you a copy of the request
If it can't help, you can hang up at any time and call your office directly.
Is it really safe?
- You see a consent disclosure before the call. It explains that your call is recorded and transcribed so your dental office can review what was discussed.
- The AI doesn't know personal medical details unless your office told it. It may know your first name, the procedure your office contacted you about, and relevant details your office provided for the call.
- Your information stays with your practice. We don't sell your conversation or use it for unrelated purposes. Call audio and transcripts go to the AI provider that powers the call under contract, and your dental office receives the call record so it can handle your request.
- You can hang up anytime. Just tap the End Call button. No appointment request will be sent unless you agree to it out loud, and your dental office confirms the exact time.
Frequently asked
Who is "Maya" (or whatever name the AI uses)?
That's the AI assistant your practice picked. It's not a real person — it's a computer program with a voice. We tell you that up front; the AI also won't lie about being AI if you ask.
What does the AI know when the call starts?
The greeting may use your first name. The assistant also receives the appointment context and relevant information your office provided so it can help with your request.
What happens if I just don't tap the link?
Nothing automatic. After a few days the office might call you the old-fashioned way. The link expires after a while.
I tapped the link but nothing happened.
On an iPhone running iOS 26 or newer, the link may open a free App Clip without installing the full app. Android phones, computers, and iPhones that do not open the App Clip use the browser call instead — that is an intended path. If neither path opens, call your dental office directly.
Can I see what the AI heard and said?
Yes — ask your dental office. They can pull the transcript and share it with you.
I'm uncomfortable with AI calls. Can I just talk to a human?
Absolutely. Hang up and call your office directly. Tell them you'd prefer to schedule by phone — they'll never use Boomerang with you again if you don't want them to.
Is this HIPAA-compliant?
Yes. Boomerang operates under a Business Associate Agreement with your dental practice. We follow HIPAA's requirements for protecting your health information.
What if the AI books me for the wrong time or procedure?
We're in early access (alpha) so things can go wrong. Always check any email copy you receive and your dental office's records. If something looks wrong, call the office directly — the appointment is theirs to confirm, not ours.
Trouble with a call?
- Bad audio / can't hear: hang up and tap the link again
- AI seems confused: tell it clearly what you need, or hang up and call the office
- Want to talk to a person: hang up and dial the office directly
Who built this?
Boomerang's development partner is App Launchers (AppLaunchers.ai). Questions or concerns? Email mark@theapplaunchers.com. For privacy questions specifically, email mark@theapplaunchers.com.
If you believe your health information was mishandled, you can also file a complaint with the U.S. Department of Health & Human Services Office for Civil Rights at hhs.gov/ocr.